Email support means that if you have any further questions or queries you are struggling with then email support allows you to reach out to me. This might be due to needing a little more clarity with something or because there isn’t a video for what you need help with.

I am continually making videos but if you want help quickly, then email me for personal support direct to your inbox typically very quickly… but I don’t always work evening and weekends too often now.

During the marketing consultations we will review your entire marketing structure and website design. Ensuring you are continually on the right path achieve all your business goals.

The consultations can be done either on the telephone or video call (Zoom, FaceTime, WhatsApp, however you like). We will review your entire performance and ensure you know exactly what to do in order to continually move your business forward. These can be done twice a month or one long consultation. All consultations must be scheduled in advance to ensure we are all available and have all the information required to hand.

The training covers all aspects of website design, hosting, setting up Google systems and digital marketing. Including social media marketing. While I am continually creating new videos due to ever evolving industry, if you ever want a video creating you are free to reach out to me and request a video to be made.

If you have email support (Achieve+ and Pro Members) you don’t have to wait, alternatively I aim to publish requested videos within just 2 working days.

I am continually filming new videos and more than happy to plan in a video for you. If you head over to my contact page you can request a video to be added quite quickly. I will even email you to let you know when it is published and send you the direct link.

Yes, you can change which membership you are on at any point. I typically see people upgrading to the ‘Pro Plan’ once every 3 months to schedule a review/consultation. Some will leave it on the ‘Pro Plan’ and others switch to the ‘Achieve+ Plan’ for a month or two.

You have complete flexibility to switch which plan you are on each month. I would strongly recommend getting in touch to arrange your consultations if you are on the ‘Pro Plan’ as a little guidance in the right direction is always useful and could prove to be priceless.

It can be as long or short as you like. While the subscription is a rolling monthly membership it will continue until you either cancel or change your membership. If you do cancel your membership you will still have access until the end of your last billed month. You can amend or cancel your membership with the “account” section here.

One of the motivators in to starting this journey of training people how to do what I do was in order to reduce my working hours. For some reason over the years, it has become the ‘norm’ for people to get in touch 24/7/365 and be frustrated with me if I was busy (no, I wasn’t sat here waiting for you to get in touch, sorry!).

While the main reason is to show people exactly how to build a stunning website and run incredible marketing. However, another reason is to reduce my working hours. This means there is a high probability I won’t always be able to get back in touch outside of “working hours”. After spending 5+ years working 80-100 hour weeks I really need to find more of a balance… afterall that’s the goal for everyone, right?

The whole aim of my site is to give people the knowledge and confidence to build their own site and run their own marketing. Once you’re ready to manage your own marketing alone and don’t need the videos any longer just head over to the “account” page and cancel your membership. Just be sure to migrate everything to your own hosting ahead of ending your membership. The free hosting is only available to active members. I’ll help you move it though so please do not worry… I’ve got you covered!

Yes, the free hosting is only available to active members. The hosting system is expensive for me to run so I only offer this free perk to paid for members. If you want to keep your hosting in place but cancel your membership, I can set this up for a low monthly cost of £10. Alternatively, you are free to migrate your website and domain/s to another hosting provider. Please contact me directly to arrange either for you.

Yes, you can move your website and email accounts to another hosting provider. Providing you have no outstanding invoices you are very welcome to move at any point. For help doing this please contact me here.

I am pleased to say that I have not been asked for a refund to this date. The hosting alone is a great reason to stay as a member but if there is a reason you would like a refund, I would first rather see how I can help. However, unfortunately due to the nature of what I offer not been a physical item or product refunds will not be offered. It takes time to setup your hosting and a great deal of time to create the content for the site. I would rather see how I can bring you value, even if you have cancelled your membership. I genuinely want to see you to do well and member or not, that is my goal.